No domestic airline is offering cash refunds on non-refundable tickets except in some cases where the airline cancels the flight. Southwest did adjust the deadline for using travel funds today, I don't expect they will make any further adjustments or exceptions. You can read more about the policy revisions here: https://www.southwestaircommunity.com/t5/Blog/Policy-Update-Clarification-Extending-Travel-Credit-and-Refunds/ba-p/103844 --TheMiddleSeat
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