Thank you all for coming here and sharing your concerns. I know everyone is hurting, and I'm so sorry if we've been letting you down throughout these unprecedented circumstances. While we are not making exceptions to refund nonrefundable fares canceled by our Customers, I urge you to contact Customer Relations to discuss your individual situations if Southwest canceled your reservation or you have associated EarlyBird Check-In. It's important to note that our Customer Relations Department is a different Department than 1-800-I-FLY-SWA. While Customer Relations phone lines are not open on weekends, they respond on Facebook and Twitter 24/7/365. Thank you.
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