03-20-2020
05:49 PM
03-20-2020
05:49 PM
I am another customer too so check with Southwest to confirm but here is what I think is the relevant line in the updated policy: "Any travel funds created because of a flight cancellation between March 1-May 31, 2020, will have an expiration date of June 30, 2021" If you cancelled the flight in March then it seems like that is when the travel funds would be created, which would then have a June 30, 2021 expiration. Southwest said they would need time to update their IT systems so give it some time if you don't yet see a June 30, 2021 expiration. You can check your travel funds in your RR account or here: https://www.southwest.com/flight/travel-funds-search.html This is the link to the latest post I've seen: https://www.southwestaircommunity.com/t5/Blog/A-Message-from-our-SVP-and-Chief-Marketing-Officer/ba-p/103995
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