I had the same thing occur! My family and I had a round trip flight booked to Cancun on April 11, which is no longer happening, and we did “early bird” access because we have children and did not want to run the risk of not being able to have seats together on the flights. Now SW is stating that these fees ($200) are non refundable/creditable unless we rebook the flights now to the same destination. Under the circumstances that is obviously impossible . Given the current situation I would have expected a more flexible approach. $200 is a lot of money and this issue was completely outside of our control!!! Disappointing service from an organization that touts itself as being customer-centric!
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