03-27-2020
07:18 AM
@Coneheado I don't know what Southwest is thinking or doing because there are multiple forum users reporting that Southwest is refusing refunds for Southwest cancelled flights. What *should* happen, and what has happened in the past, is that you would get a refund back to your credit card. If funds are issued then they are assigned by ticketed passenger.
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03-27-2020
12:31 AM
Isn’t there an exception to this rule right now? I have the same problem, ie. I purchased four plane tickets for friends and now our event has been canceled. I really need the funds back on my credit card OR the funds put back into MY flight funds (not my friend’s flight funds). Can’t you help us with this? It is a situation we never saw coming.
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