04-13-2020
02:49 PM
04-13-2020
02:49 PM
I realize SWA seat occupancy is low, but so are United, AAL, Delta, etc AND hotel chains like Best Western, Marriott and Hilton -- but the difference is all of the brands mentioned OTHER THAN Southwest have proactively extended Elite status, complimentary certificates, and vouchers beyond 2021! And SWA still has my travel funds on hold! The fact that these threads have exist is a poor reflection on Southwest Airlines and their lack of response to their most loyal customers. WOW. SWA - Help us understand why you won't commit to doing the right thing. You've already lost first mover advantage.
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Southwest needs to follow Best Western Hotels & Resorts who extended my Diamond Elite status until December 2022!!!! I'd like to see Southwest take the lead to keep it loyal customers flying. I have $3000 SWA credits for flights I had to cancel. Both my A-List and companion pass will expire before travel is able to resume near normal. C'mon Southwest. Be the first. Extend my companion Pass benefits for an additional year Maintain my A-List during this same time
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