Southwest Airlines Community

@Titanium89 wrote:     By the way.... how many millions of $$ has Southwest and other airlines received from the federal government to help them during this time?  I guess they are more than happy to receive help, but no way in .... will give refunds BACK to people that have paid for flights before the world as we knew it changed.   Tricia Well Trish   First of all I'm sorry to hear of your difficulty. Southwest is doing exactly what every airline in the business is doing:   a) refunding tickets when the airline cancels the flight b) issuing travel funds (vouchers on other airlines) when the passenger cancels a ticket   It is well known that if airlines were to try to refund all nonrefundable tickets, that all of them would go bankrupt. It's going to happen to some of them anyway.   Oh. and that money you asked about, it's in the billions for all airlines. It's must be used to pay workers salaries thru September instead of firing thousands of them now. ... View more

" Hi @anyonebutswa. Thank you all for coming here and sharing your concerns. I know everyone is hurting, and I'm so sorry if we've been letting you down throughout these unprecedented circumstances. While we are not making exceptions to refund nonrefundable fares canceled by our Customers, I urge you to contact Customer Relations to discuss your individual situations if Southwest canceled your reservation. It's important to note that our Customer Relations Department is a different Department than 1-800-I-FLY-SWA. While Customer Relations' phone lines are not open on weekends, they respond on Facebook and Twitter 24/7/365. Thank you. Nicole Community Manager   Nicole, I called Customer Relations after speaking with customer service and was told in no way could i receive a refund.  While i appreciate that we have been given until June of 2021 to use the $1800 we have in credits, I would prefer to have the cash back in my bank account.  I asked to speak with a manager several times while speaking to the customer relations dept and was told I would have to leave them my phone number and they would call me back.  It has been four hours and still have not received a call back from a manager.  BTW, thanks for trying to help others. ... View more