Southwest Airlines Community

@tlvann2020 wrote: I contacted Customer Relations and received ZERO satisfaction.  The representative was a robot and just kept repeating that the early bird fee is non-refundable.   These are unusual times.  I cancelled my reservation strictly because of COVID-19.  My hotel reservations were cancelled by the hotels.  My cousin would be flying in from Germany and that is NOT allowed.  I had no choice but to cancel the airline reservation.  I did not know the early bird fee was not refundable.  I WILL NEVER BOOK THAT AGAIN.  Southwest is a $20 billion dollar company and they will not refund a $25 early bird fee.  Know wonder this country is outraged over the greedy corporate America.  Southwest customer service is unsatisfactory and downright insulting.  SURE WISH I WOULD HAVE BOOKED WITH DELTA!! I'm so sorry to hear this. While EarlyBird is nonrefundable, Customer Relations is able to assist some Customers with reservations taking place between March 1, 2020 and September 7, 2020. As a peer-to-peer support forum, I am not equipped to look at your reservation, but I encourage you to Contact Customer Relations  if the timeframe applies to you. Apologies again if this would be your second time reaching out. Thank you.   ... View more

@Famdangocruiser if Southwest cancelled your flight then you are entitled to a refund if you request it.  You need to get in touch with their Twitter or Facebook teams, or call Customer Relations (it's a different phone number than the normal customer service number).   See this thread for an example of a successful refund: https://www.southwestaircommunity.com/t5/Travel-Policies/What-Southwest-are-y-all-flying/m-p/104685   There is a different thread where a customer had to contact Southwest multiple times (I can't find that thread now) but was eventually refunded.   Please post when it's resolved for you or if you have any problems. ... View more