04-09-2020
08:38 AM
I would to receive a credit to my account for group travel when our trip was cancelled to a shutdown of golf courses in palm springs. We were to fly to ontario, california and then drive to palm springs but obviously couldn't. I know the agreement says that you lose your deposit in case of cancellation but due to the circumstance the cancellation was unavoidable and out of our control. Southwest changed their policy for the Early Bird policy to allowing a travel voucher and the deposit policy needs to be changed due to the same circumstances. Is anybody else having this problem??
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