05-01-2020
12:37 PM
This is the age of COVID Why is EARLY BIRD not refundable? Forget refundable, but it should be applied to our changed flight. That is only fair. Anything else is unacceptable. I hope to see changes to this I have a call in to them today. Actually, I think that's where I need to be sending this message. Community can't change it. Nice to vent, but if no one here is Southwest employee with authority we're just spinning our wheels. I'm out for results. So everyone here should be contacting Southwest in both writing and phone stating this is NOT fair. They should not be earning money off of our inability to fly due to a pandemic. Thanks for listening.
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