I am unsure of your situation. If you are a Rapid Rewards member, sign in and then go to My Account. On top there is a Travel Funds box; click it to see travel funds you have available (assuming they have been made in the past 6 months or so). If they are there, then wait a couple of weeks (my guess as to when it will be done) and the programmers will write the code so you can convert Travel Funds to RR points, which will show in your account afterward (on top when you sign in). RR Points do not expire and you can use them for anyone you wish for travel on SWA. (When you go to book flights, just check the Points box on top of the page where the available flight are shown. If you don't see it, call SWA to book. Of course booking with points does not get you points for those flights, but not likely a big deal for you.
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Not a refund, but maybe a good option for you. Now that you should have Travel Funds in your account, wait about a week or so and SWA will let you exchange the Travel Funds for Points. Then you can use these points to get air travel for anyone you wish (relatives?) and they do not expire. Better use than not using the Travel Funds and also than getting 1/2 of you amount paid refunded. Just a suggestion.
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