05-08-2020
12:53 PM
05-08-2020
12:53 PM
YES!!!! THIS IS ABSURD, SOUTHWEST IS HOLDING MONEY IN TRAVEL FUNDS AND PEOPLE ARE STRUGGLING TO PAY BILLS. HELP YOUR CUSTOMERS OUT, ALTER THE RULES TO ALLOW REFUNDS SINCE WE ARE IN AN EXTRAORDINARY SITUATION. TRAVEL IS LEISURE, PEOPLE NEED THERE MONEY NOW NOT YOU HOLDING IT FOR THEM FOR FUTURE TRAVEL ONLY FOR YOU TO JACK THE PRICES UP. THE LADY I SPOKE WITH SAID 'I HAVE FULL AUTHORITY BUT WE JUST AREN'T DOING THAT RIGHT NOW!" SERIOUSLY THIS IS HOW YOU HELP YOUR CUSTOMERS. YOU 'SOUTHWEST' ARE DOUBLE DIPPING, YOU ARE GETTING GOVERNMENT FUNDS AND KEEPING YOUR PASSENGERS MONEY TOO. 😠
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