I'm not in your situation, but I can say that since this pandemic, I've canceled or had canceled, (a trip to Cozumel) at least 5 flights. With each one, I've found SW to be accommodating to what I wanted to do. Since Cozumel was with points, they have all been refunded. I've had one $$ refund and $$ refunded for the costs of companion pass travel fees. Maybe things have changed since this was posted. I wish you the best that a solution for you comes your way.
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