06-17-2020
07:29 PM
My inflight experience last week unfortunately confirmed the chaotic deboarding. It is unacceptable for SWA not to has done anything to protect fliers' health and safety during the pandemic. The SOCIAL-CROWDING during disordered deplaning becomes the biggest risk of viral-transmission in flight. The crowded aisle during deboarding could disturb the purified air circulation pattern, which could consequently spread the "dirty" air. The inflight protocols during such special times should be modified to have flight attendants guide the orderly deboarding until the last passenger exits the cabin door. SWA can provide better inflight services. Thank you. Keep safety and health while flying Southwest,
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