In November 2019, I bought 5 tickets for my daughter and 4 sons for flights in March 2020. In March, when Phoenix, AZ shut down, we cancelled the flights because all activities for the kids were cancelled (baseball games, water park, etc) and asked for refund. Not only were the tickets non refundable to me, the credits were not transferable back to me. Really? They can only be used for the 5 people I bought tickets for. The kids don't travel much and I do. Southwest is holding my funds and I can't use them. Meanwhile, the have received $2.5 Billion Taxapayer funds in Stimulus money and qualify for millions in low interest loans. To me this is BS. Is there a consumer advocate anywhere that can help? I resent being a Banker for Southwest's working capital.
... View more