I recently went on a trip to Orlando. Shopped all day the first day and bought a lot of things I had been saving up for. Fast forward to my trip home: I bought one of the $25 bags to put all my new stuff in at the airport bc nothing extra fit in my overpacked suitcase. My bag was lost. Never found. And Southwest could care less. I never expected such a lack of empathy, concern, or customer service from an airline that is supposed to have the best service and supposed to care about it’s customers; denied 100% of my claim. I have been A List for years and Southwest just lost a customer. I fly weekly and will be taking all of my business elsewhere. And Southwest still does not care. Sigh.
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