Sorry to hear of your recent experience at Chicago Midway airport. I would Contact Customer Relations that way they can look in to things and see what happened and pass on the complaint to the station managers for internal review and training. -Blake
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@jean13 wrote: Have flown on Southwest for a very long time, very disappointed. to me that is a part of the fare. Southwest just keeps your money and does on use that seat. unfair, I did not cancel because I wanted to. Canceled way before pull the numbers. Southwest may not be the bargain I though they were. Reach out to Customer Relations (I recommend via Facebook or Twitter direct message) - -they should be able to offer you a voucher for the EarlyBird Check-In amount. Contact Customer Relations
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