07-26-2020
11:36 AM
On July 6, 2020, I flew from Midway (Chicago) to Phoenix on Southwest. (I fly a lot, but this was the first time from Midway). I had two bags checked. In one of the bags I had a travel cube that was approximately 2 ft long x 10 in filled with new undergarments worth over $600 that were lost from the checked luggage. There were no price tags on them. I checked Southwest's policy on items in checked luggage that they are not responsible for, and these items were not part of this list. I have written to Southwest, called, and filed a report, yet I have heard nothing. Has anyone else had such an issue?
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