08-09-2020
06:15 PM
I was called by Southwest a few days before my flight saying they had overbooked my flight and if I was willing to take a later flight. They offered $500 for compensation, and I said I would take if, but did not know exactly when I could rearrange my plans for another flight. They said to choose a date and if I needed to change it, I could. So I accepted it and they rebooked me for August 30th. I emailed Southwest asking if I was able to cancel the current reservations and book it for later. They emailed me saying that they cancelled my voucher and it is not longer valid, since I was not traveling. I called in to see if my reservations had been cancelled, as I did not cancel, had only asked if I could and if I could rebook. My reservations were still there. They transferred to a lady in customer relations and she said it was too late to get my voucher back. I told her that I had not even cancelled my booking but she said sorry. I think this is illegal, if not unethical. I asked to speak to someone higher, and she said there was no one. I have been advised by a lawyer friend to sue for the $500. I hate to have to do this, but I have never seen any airlines do this, and I actually worked for the airlines for 15 years. Suggestions? I do want to eventually travel.
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