09-30-2020
12:10 AM
09-30-2020
12:10 AM
There is no excuse for the lack of telephone operators currently. If flights are going to cancelled, or changed than there needs a better way than sitting on hold for hours. I tried the chat on the app, and no one was available. So now on hold for well over an hour. All of this because my flight was changed and my hour layover is not over nine hours. There is no reason for this, especially when there are direct flights from my two locations. Why not just eat the extra ticket fairs at this point. THERE IS NO EXCUSE FOR forcing someone to take a 9 hr layover especially in the time of COVID, and even less of one to not answer your customers calls.
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