I fly well over 100,000 miles a year across several airlines. I understand COVID is challenging for all .... but ... in a short period of time SWA has gone from being the best airline to the worst. I book my travel well in advance ... I have now had five consecutive flights changed .. The algorithm to rebook is seriously flawed .. there is no consisderation given for when the booking was made or the duration of the flight ... I had one flight changed to where the connection was prior to my scheduled landing .... I have had another flight changed to take off the wrong day and then lay over a night ... this was for what is normally a four hour flight. Customer service cannot help and frankly I have been hung up on several times when they cannot help ... What a joke ... When will you stop cancelling flights ???? Once in a while is understandable ... but not when it becomes a norm in how to do business .. We cannot depend on you any more ... SAD
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