10-05-2020
12:50 PM
10-05-2020
12:50 PM
I booked a trip from Denver to Liberia, CS in November few months back. I logged in today only to realize the trip end in Houston, TX and the last leg of the trip was removed without any notice (!). I called the CS which informed me that all trips to Costa Rica has been cancelled until next year. Which is shocking - because there is no mention on this on SW website anywhere. Also all major airlines resumed flights, and CR officially opened to all US states, starting Nov 1st. I am so confused and disappointed with how my fav airline handled this. At least send me an email telling me you are removing my ticket? What about my hotels that were booked, cars rented, trips planned. Jesus Christ, what a mess, Southwest!
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