@asinger3 wrote: Frustrating. Long time customers right now questioning our loyalty to Southwest. Lets talk facts: 1) You bought a non refundable ticket right in the middle of the pandemic. 2) You knew or should have known the rules: non refundable and if unused the resultant travel fund expires one year from the purchase date. 3) When you bought the ticket, YOU assumed the risk that you might not be able to take the flight. In return, SW gave you a cheaper fare. 4)The rules don't say except in case of (insert reason here). There are no exceptions. 5) No other airline would treat you better than Southwest. You made a decision to buy a cheap ticket. You could have bought a refundable ticket, but you chose to not do so - right in the middle of the pandemic.. Now you have to live with the consequences of your decision.
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