I had a mixed response since my original post. On three check-in experiences, the agents did not like the letter. One didn't like it because I kept it in a plastic protective cover. Another felt that my psychiatrist's letterhead "wasn't her definition of letterhead." (It looks just like any other psychiatrists' letterhead. But she thought it should have a logo.) In each case, a supervisor rectified the problem and I was able to fly with my dog. In the third case, the agent was astonishingly out of line. I received a thoughtful response from Southwest, making it clear that the agent was mistaken. Southwest has no rule about logos, typefaces, etc. My psychiatrist thought it was ridiculous and condescending. I have two upcoming trips on Southwest. I have a little folder with the ESAN letter, but I also have a copy of the letter from Southwest's corporate offices stating that the letter meets their requirements.
... View more
