11-28-2020
02:34 PM
My Bundle reply: Let's start with the obvious, laptops, headphones, IPads, and/or the majority of "electrical items that are reasonably small and light enough to go on the seated plane area with you. I personally thought this was a no brainer just on the damage element alone. Not just SWA, but any airlines with how I sit in the plane by the window and watch the bag handlers throw without any regard for contents the bags they are putting on and getting off a plane. I travel with both a laptop and an IPAD in my carry-on bag, done! No damage or theft of them in over 10 years of owning both of them. Now to address that, SWA, is in total possession of them, that I can't answer for sure, but I think if I would do the research I could find that every airline in the WORLD has had items stolen from passengers baggage, (thus how I started out this thread) If your irritation is with the response you got, then just state that and address it to the customer complaint process that is also mentioned. I personally would love to see you contact your local TV station and report back to us how well that went. I'm not saying you won't get any traction, I just know if I was a newscast person I would scratch my head thinking, so what is it you want to accomplish contacting me. If this was a news story, I'd be covering it every day from every airline. YES, theft happens, in all industries, not just the airline industry. I appreciate that you spent your hard-earned money, but I doubt SWA just blows this off, EVEN THOUGH, as also been stated, you hand their responsibility off when you check that bag. Bless you, and I hope you have a better holiday in the upcoming future.
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