Southwest Airlines Community

dben · ‎12-18-2020

My wife and I traveled with her emotional support dog a week ago, and a Southwest gate agent told us that the airline had decided to stop allowing ESAs on board as permitted by the new DOT reg that becomes effective on January 11, 2021. However, I haven't seen any public announcement from Southwest about this. Can I get some clarification on this?

dben · ‎12-06-2020

I'll add one more voice asking Southwest not to change their policy in response to the new FAA rule. Mental and emotional disabilities are real, and ESAs make a huge difference for many people. My wife included. There has to be a way to screen out the bad actors without punishing people who needs the emotional support of a dog to be able to travel, but whose dog doesn't perform a "task" as a service animal does.

Southwest Airlines Community

Updated service animal policy

Re: Will Southwest still allow emotional support a...

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