12-18-2020
11:33 AM
I had travel credit which expired. I could not use it because of Covid restrictions, but Southwest would not extend it because it fell about 20 days outside of their expiration date. So I called and had the expired travel funds converted into a Luv Voucher for a $100.00 Fee. This was back in October. On 11/02/2020, I called and spoke with Deidre because I never received the Voucher. She told me it was in progress and would be completed within 7-20 business days. As of 12/18/2020, I still have not received the Voucher. I called to check on the status again today, but gave up after almost an hour on hold with no answer! Can someone give me a management level contact that I can reach out to so I can get this issue resolved? Thank you !
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