I was a huge fan of Southwest but my last two experiences have been less than and customer service is atrocious. After my last experience where my flight Cancelled 20 min before check in - The only flight I could find was a flight where I had to change planes when I paid for a direct flight and since it was flying earlier it was two hours past check-in and I ended up in the worst boarding, so basically I’m paying the same price to fly earlier, change planes and bored late. Thank you Southwest I will be choosing a different airline in the future
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