Hey all,
Yesterday I was traveling Flight 278 FLL-BNA. Delayed roughly 30 minutes at time of boarding. Boarding proceeds seemingly normally. But once the plane is fully boarded, the cabin door isn't closed and nothing seems to be proceeding in regards to our departure, and this remains so for at least a half hour before we're told something by the captain something along the lines that during boarding, two agents were simultaneously working on boarding the aircraft (?) and that a passenger's reservation was somehow invalidated. In order to leave, the passenger's itinerary had to be rebuilt in the system. The pilots and flight attendants claimed they had never seen this sort of issue ever before. We ultimately sat at the gate fully boarded for roughly 90 minutes before this issue was resolved, and left about two hours late. Flight itself went fine, other than a 20ish-minute wait for a gate at BNA.
Anyone here familiar with this type of issue? Or why we had to solve this seemingly non-safety issue before leaving?
Thanks!
... View more
