I bought a ticket to travel for work in Jan 2020 for a trip scheduled in Feb. I was not allowed to travel per my company due to Covid. Southwest says I have one year to travel because I purchased on 1/30/20. Not within the Covid extension. I have called and talked to customer service people that said I must use it or lose or get a $100 deduct off the plane ticket. That is a poor policy saying I must travel by 1/30/21 during these times when the pandemic is getting worse across the nation. Also, they making someone travel even though their company will not allow it as I have explained to them. I asked for an extension for 6 months and even emailed. I have a case number (16752763) that I have never got a response back on going on 8 days. I am travel very frequently for business with Southwest. I guess they do not appreciate my business.
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