On Dec. 24, I purchased a $500 Southwest Airlines gift card. I made airline reservations and loaded the card onto my account under Travel Funds / Gift Cards. On January 6, 2021 I made a reservation (37IPCH) and used $36.98 towards a Southwest Ticket. I just tried to book tickets and the gift card balance of $463.02 is gone. GONE. I don't have the physical card any longer since I loaded it onto my account. I DO have the gift card number. I have my receipt from purchasing the gift card. However, I no longer have the pin. I need help retrieving the pin or resetting it or canceling the card and having the balance reissued on another card or RESTORED to my Southwest Airlines account! Please, whoever is in charge...it's been a long, difficult year. This cannot be something that's not figureoutable. I didn't lose the card and it wasn't stolen. It's no longer loaded on my account. Will some kind soul please look into this? I just want to get to my parents.
... View more
