Hi there,
I seen you had the same problem. When I seen it seemed impossible to get my the much needed PIN, I freaked.
I called Southwest and told them from the $500 GC I should have a remaining balance of $204, but I don't see it in my Southwest account. The rep told says for her to check with the GC number, I need the pin. Problem was, after using the GC on my southwest account, I thought it took the credit of the GC amount. But from what i'm learning now, is that it doesn't. I was worried because I had deleted the email of the Costco Southwest e-gift card since I thought it uploaded to my Southwest Airlines account. The rep then told me to call where I purchased, which I called 'Costco Online Order' number (1-800-955-2292). The Costco rep natalie was very helpful. I told her my story, and that the only info I had was my GC #, but had no pin. I also had my credit card receipt when I purchased. She then asked me for my Costco member number where she was able to see my transactions. Then from there, she gave me instructions so I can retrieve that email again:
Go to: memberedelivery.com
Click on 'Digital Order Portal'
Info you'll need is the Costco Order number (which if you don't have it, call the Costco online rep to retrieve it), and also the email you bought the e-giftcard with.
I know this has happened to you in 2021, but knowing the GC amount doesn't expire, hoping this info can still help you to retrieve your receipt again with the PIN #.
And hoping this will help others too.
Learned a lesson, to just make sure I print the e-gift GC emails, or don't toss the email until the entire $ amount is used on the GC.
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