Southwest Airlines Community

Well my point is that all of this other airlines did not. Southwest did. And I am not the only one. It’s not like this has been a normal year for travel. It’s not like the need for medical professionals isn’t insanely high or that the dangers of traveling could be deadly to yourself and your loved ones. It’s not like travel was even legal in some places or circumstances. Had this been a normal situation and the entire year not included a pandemic and hundreds of thousands lives lost, then YES by all means I’d say to myself how ridiculous it is to be crying over no refund or extension. But it wasn’t. And I couldn’t travel. And my patients are far more important to me, so at the end of the day the only regret I have is that I used Southwest in the first place. The other airlines didn’t screw their customer, Southwest did. So that’s unfortunate. If I were the owner or employee I definitely would not feel good about representing such a greedy snake that cares less about human lives. But I do understand that people like myself are rare.  ... View more

I will definitely be sure to do so from Delta, United, Frontier, or whatever airline I choose. But it most definitely will not be southwest. Thank you so much for that tip! I had not realized there were non refundable in the midst of a national pandemic where everything was shutdown and LA was actually under Marshall law and no one could leave their home. That is noted. I will be sure to read frontiers fine print.  ... View more

This same exact thing has happened to me.  Only I’m a medical professional, working in the medical field with patients Covid positive and patients not Covid positive. It was not smart for me to even think about trying to use those funds. Not for even myself but for the airline crews and other passengers. I was too busy working because as most know the medical field is desperate for healthcare workers because too many of them are getting sick or are high risk and can’t work. So despite all of that, it’s refreshing to know that southwest thinks I should have taken that trip and spread the mutant Covid virus’ further and infected more people. Or brought the virus back to my hospital to float it around there. Or perhaps i could have caught it and then what? The hospital would be out one less tech working the floor to get the lab work done on the patients. All in all it’s a bum deal and no medical professional in my hospital will be using southwest because I’ve gone on rants about this to several areas of nurses and doctors. And spare me the whole- you had 6 months crap (people that keep bringing that up you are ridiculous) I don’t have time to surf the southwest website on a daily basis to find out this information. I feel that they should have notified every customer by email, phone or letter of that option. I got nothing. No notice whatsoever. It should have been a common courtesy to do so and make sure all of your loyal customers are informed. But nope they didn’t and now are going to blame me for not knowing. I would be fine having one less airline to dig in my wallet when I’m not looking.  ... View more