03-13-2021
07:24 AM
Our flight was cancelled from Cancun to Kansas City onSunday. They rebooked us on Monday. But we don't have arrangements for lodging, the car, where our car is parked in KC, our pet sitter and we are supposed to be back to work and son is supposed to be back in school. There were flights available but those are full now. Who is going to pay for my additonal expenses so Southwest could save a few at my expense. Flight should not have been offered if it might not be full enough. I can't even call southwest from my cell in Mexico. I facebook messaged them and twitter messaged yesterday and no reply as of yet. We are Southwest members and I think they should have called us not texted with no way to respond. They offered rebook, but I had limited service and had to dig for password etc, because we are in Mexico, not home! So that window closed in minutes. There are other flights on other airlines. How about rebooking us on one of those.
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