05-30-2021
06:18 PM
This has nothing to do with face masks. I've been wearing them and working in the public for over a year. This has to do with employees that have "power", but have not been trained properly to deescalate situations related to upholding the rules related to them. A familiar problem in our society right now. These cranky FA's need to be accountable for their actions. They also need to understand that if they don't like their jobs and "serving" a plane full of people, they need to find another job.
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05-30-2021
11:14 AM
SWA's FA are not consistent in their practices. This is a management problem. No amount of excuses will make their issues go away until they are properly trained. Covid has allowed many people to get lazy in their work ethics. It may be time to do a "training tone up".
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05-30-2021
11:10 AM
Never heard of the guy, but I could care less about the corporate "history" of SWA. It is an employer's duty to train their employees on how to provide service and deescalate potential problems. All of the problems SWA- FA are having appears to be related to their inability to do this. There is evidence that the FA that got some teeth knocked out was contributing to the conflict during the entire flight. I've never seen a server at a restaurant act this way. They just need to get over the fact that they aren't the "sky patrol", and are servers that provide customer service.
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05-30-2021
12:33 AM
Obviously.... does not understand the importance of customer service. As long as the flights are cheap, he will stay in business
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05-30-2021
12:30 AM
I just travel on Southwest because it is cheap. My flight is a little over 2 hours so I just want to get to my destination. FA's are just waiters or waitresses in the sky. Little education is needed for their job and I see it much like any customer service position. If I am left alone for my flight, without a complaint from them that my purse may not be "far enough under my seat" or my only carry on ( a back pack stowed in the bin) needs to be moved because someone is too lazy to check their bag... I am fine. SW needs to hire people that are professional and consistent with their messages. They obviously have the same difficulties in their hiring practices that many employers are facing.
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05-29-2021
11:38 AM
I flew every 2 months during the last year. In the beginning of COVID, the FA, had to attend to maybe one person in each row. Now that people are flying again, it seems they are having a hard time getting used to their job. Simple things like giving out a snack or water seems like a burden to them. I have seen FAs antagonize some passengers and "play favorites" among others . There has been no consistency in how they have handled the mask situation. Depending on the FA's "mood", I have seen them be really cranky on flights, because "they can". I liken it to the kid that sees the power in being a hall monitor. Unless the passenger is being physically aggressive, loud or unruly, they have every right to complain. Your job is to provide customer service and as I learned from working at Sears in the early 70's "The customer is always right".
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04-19-2021
10:26 AM
04-19-2021
10:26 AM
The flight attendants seem really mad that they have to actually serve anyone. They seemed to have forgotten what their purpose is. They like to say "safety", but they make a joke of the safety announcements and don't attend to people's needs as they board. They really are the worst but since the flights are cheap, I will ignore their incompetence.
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When will they ban people that smell and make noise ?
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04-19-2021
10:17 AM
04-19-2021
10:17 AM
I agree that the pet policy is very discriminating to dog owners. My dog has travelled for years under the seat, but with the price of seats, it seems only fair that he have his own seat so my legs won't be crowded. He is also an ESA . He is so quiet, no one knows he is there unlike the big mouths that like to talk loudly the entire flight, or the kids that play their noisy video games. The last flight the the FA wasn't paying attention and let my husband sit in an emergency exit with the dog bag. They just stood in the back socializing and didn't even pay attention. You would think that with the extra charge, they at least be aware and show some service.
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04-08-2021
10:59 AM
Why are families with big kids allowed to go after the A group. This early boarding should be only for families with toddlers and below but I constantly see them allowed to go in when their kids are school age. This is never enforced. I've also seen one child that may be 4 with a group of 8 others that all think they should be able to go in before everyone else. One young child- one adult- that should be the rule
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That is fine that you don't want to get the vaccine, but come fall, if the face mask requirement is lift, I won't continue wearing one on your behalf.
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The flight attendants on SW are inconsistent and unprofessional. I travel a lot and have seen that they "pick and choose" who they like. They like to say that they are there for security, but the last time I travelled, two just chatted in the back of the plane while people boarded. They should have been watching who sat in the emergency exit and if people were wearing masks. They should tell a person that their bag won't fit and it needs to be checked after they struggle getting it into the bin for 5 minutes holding everyone up. I'm not sure why they are even there anymore and if they are so fearful of getting COVID, they need to find another job just like other essential workers have had to do during this pandemic. I pay for my dog to be under my seat, and then I am told that my other carry on (a back pack) can't be stored above so people can have room for their bag. Wrong. Tell people to check their bags. Tell people to wear a mask. Wear a mask yourself (one flight the attendant had hers below her nose the entire time) It isn't the planes that have people not wanting to fly SW, it is the lack of professionalism of their FA. Doing a happy dance after kicking someone off, making jokes through the security demonstrations and not being attentive to customers are simply poor customer service. Everyone feels irritated at times, but they are getting paid to provide customer service and support safety compliance.
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