Anyone that typically flies @southwestair - TAKE NOTE! I recently had a flight from Columbus to Miami with a layover in Atlanta. Prior to take off from the original flight, I received two notifications that the connecting flight had changed to a little bit of a later time. Upon landing in Atlanta, I receive a notification that the flight had been cancelled. I spoke with a customer service representative and was told that the flights for that day were booked and the next available flight was not until the following day in the late afternoon. I then go to locate my luggage in the baggaige claim and am told that if I want my luggage it is going to be at least an hour. Considering that all my bags were checked and I did not have any personal belongings, I agreed to wait. Two hours go by and my luggage was not located- only to be told that it "likely" was on another plane and I would not be getting it that afternoon. At this point, not only was my plane cancelled and luggage lost, I had to pay for my hotel that I had booked in Miami, a hotel night in Atlanta, transportation to and from the airport, in additional to food and beverage in the airport. Nearly $700+ later and an unmeasurable amount of frustration- as anyone could imagine. It gets better! I filed a complaint with Southwest Airlines to address the issue only to be told that Air Traffic Control cancelled the flight (though there were other flights/airlines still operating as normal with no delays at the same exact airport). As a result, the only thing that Southwest guarentees is a seat on the next available flight but no reimbursements. Despite the extra $700+ that I had to spend due to the major inconvenience, they offered me a $75 voucher for future use on their airline and a "sorry for the inconvenience". In summary, I would never wish this on anyone and would highly recommend choosing any other airline but Southwest. This was by far the most frustrating experience- not only in the moment, but after the facts having to fight it only to get nowhere.
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