Has anyone had similar experiences and found solutions to extending flight credits or getting refunds? I had booked a flight with a cash purchase in May 2020 for October 2020 however the actual flight was cancelled via Southwest Airlines on September 28th and the flight was supposed to be on October 2nd. Now we are being forced to buy and use that credit by May 20th 2021 which is not even 1 year from the flight. It seems unreasonable and unfair. We aren’t even allowed a refund. I can see possibly if we cancelled the ticket but the actual flight was cancelled by the company. I have spoken with a representative after waiting over 2 hours but was not given any real help towards this issue. Has anyone had any luck in a similar situation? Super frustrating.
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