Hi, I received an email stating Southwest made a change to my flight. The flight change went from a nonstop flight of 4 hours to a two stop and 10 hour flight. I tried to make a change through the website and I was unable to make a change and an error comment stated to contact customer service. I have been holding for over two hours and no assistance. I am hanging up because obviously no one is working! Why offer customer service, but not have customer service. A two hour wait time with no assistance is unheard of and very embarrassing to Southwest. Southwest you need to fix your customer service department. For two hours I have listened to Southwest telling me "how much you like me" and are transparent. Good grief Southwest get it together!!!!!!!!!!!!!!!!
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