Just traveled from the US West Coast to Cincinnati on Southwest. All flights were completely packed. The staff were overworked and one flight attendant didn't follow their own mask mandates (way below the nose for the entire flight). This creates an environment in which passengers don't see the need to follow protocol. On the four hour legs you are lucky to get a small cup of water or soda and pretzels. If you're going to pack people to the max at least reinstate your food and beverage service. I've always appreciated the ability to change flights with Southwest but this last trip was pure torture.
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