Southwest Airlines Community

@NicoleAshley that has been done.  (I need to call back and make sure the complaint list includes the fact that this change was dumped less than 30 days prior to departure so hotel accommodations that were beyond their 30 day change window preclude any ability to modify the stay in order to get a later direct flight.)   I wish someone could explain how a schedule change results in dropping paid seats off a direct flight.   I also am very irritated that headlines, on the same day that I lost my direct flight seat, are of SWA adding direct flights with increasing demand to Hawaii.  At least one headline should talk about it being at the expense and inconvenience to other customers.   ... View more

This hotel has to be secured as soon as the reservation is available.  That means 13 months ahead of time.  This is why it was so important to secure the flight on day one of the new season.  Both were done and checked off 13 and 6 months as necessary so that the stars could align... Until today.     Perhaps to different regions and different generations, it is better not to let the world know when a vendor has crossed the line and pissed us off,  For my generation and upbringing it's preferred to let the vendor know when they have ruined a good thing.  To accomplish that I say "this sucks [but am still hoping it can be made to unstuck]". ... View more

On the 888-ifly-swa line the agent repeatedly clearly stated there was nothing she could to help with the situation, nor could she transfer me to anyone who could.   90 minutes of my time that can never be recovered.  I guess people who bleed swa, like @TheMiddleSeat , would already know it's a waste of time to call 888-ifly-swa and just skip to the calling the corporate office instead.  The rest of us noobs just learn the hard way. ... View more

Definitely not going to move one family member at a time.  That would make things worse if the full move does not complete.   Your suggestion that seats might open as it gets closer is something I will watch.  The date of the flight from OGG to SMF is too much information to put on a public forum.  I will watch regularly and see if seats open.  But according to the app change option this is only available until 14 days prior to the flight.  So it can't be done too close to the flight.   Now, please do not for a minute present this as my fault or that I am not doing enough to remedy the situation.  I already spent 85min waiting to talk to a rep at swa, which is now an hour and half I shouldn't have needed to invest because the payment was made for these seats long ago and the flight part of this vacation was not expected to require any further thought.     ... View more

After waiting on hold for 85 min, swa can provide nothing, other than tough beans and call the corporate office (likely to encounter a 3 hrs hold time)....   So what, I had a direct flight under restricted travel occupancy rules, then enough people wanted to join that flight so SWA open a new flight still under those restricted occupancy rules, and now  the occupancy restrictions relaxed so my family and now tough luck for my family?   This sucks.   =- Formerly a happy SWA customer, now not so much...     ... View more