05-19-2021
02:32 PM
You are probably right @jksobonya , but it's super weird that the flight i rebooked is exactly double my original flight and doesn't come through as its own transaction. Like it says "redeem 27k points", and then same day a second "redeem 27k points" I would think it should display as "refund 27k" and "redeem 54k" right? normally changing flights with SW is easy and straightforward, i'm not sure why this one is so odd... Also i don't see the initial redemption of points for this flight. every entry is a net Zero on the same day, until the most recent 27k redemption.
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05-18-2021
08:23 AM
I swear i had like 150k points, booked a round trip flight for like 40k, it got cancelled, i had to change what they rebooked me to, and it looks like they pulled another 30k points from my account. The only history i can find is the activity, so without a beginning balance, i really have no idea what's happening to my points. Also, every time i booked a flight for that process, it was showing a refund and a redemption at the same time. trying to make sense of it is not going well... Is there some kind of report that would give you a monthly balance with activity or something, like a credit card statement?
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