06-09-2022
01:04 PM
You were correct. When I finally got someone from SW on the line, she told me the flight that they had changed us to does not exist. She put us back on our original flight schedule. She said that sometimes it is a computer generated change. Makes no sense to me. She said if I had not recontacted them we would have gotten to the airport with no flight scheduled.
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06-09-2022
10:42 AM
We booked a flight several months ago to Las Vegas for August 2022. SW subsequently made a change in our departure/flight number/connecting flight and route and sent us an email with the new flight information. However, when I look at the flights out scheduled for this day, this new flight number and time is not even shown as one of the departing flights out of our city. I called SW and the woman I spoke with had no explanation as to why it wasn’t showing up as a flight. There are several other flights shown, but ours in not one of them. Do I need to be concerned?
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05-29-2021
07:36 PM
I applied for the Rapid Rewards VISA card that offered $200.00 off my flight and points. When it wasn’t instantly approved I contacted Chase Credit. I advised that I was trying to book a flight and needed to know why the card wasn’t instantly approved. The representative was unable to tell me anything except that the card was being approved at the time we were speaking. But…I would have to wait for the card to be mailed to me to get the account number. She couldn’t tell me why my application had been pulled for further review. I hung up and contacted Experian credit bureau. They were able to review my credit records and I already knew through my own review that my FICO score was between 825 and 850. We don’t have any other credit card balances. I called Chase again and spoke with a credit supervisor. This rep told me that the application being pulled for review was a random thing based on the Patriot Act. HUH???? He said he couldn’t provide the account number, but agreed to overnight the card to me. Southwest was kind enough to to hold my reservations for 24 hours and agreed to withhold payment processing until I received the card. 48 hours later, I don’t have the card. I went ahead and booked and paid the fare with my debit card. Now I’m getting a useless credit card based on their false advertising. I don’t put this on Southwest. They were as accommodating as they could be. However, they need to be aware of the process in dealing with Chase. BEWARE before you apply.
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