WHAT THE HELL IS HAPPENING TO THIS AIRLINE? I travel a LOT. I am down to one domestic carrier now (SW), due to lack of service and complete incompetence. I am finally back to traveling again and have had ONE of twelve flights that was on time. It’s so nice to be an A-List Preferred customer, have a flight CANCELLED “due to weather” 9 HOURS before it’s departure time, get rebooked, a C BOARDING PASS, and then pay for the “upgrade” (upgrade...that’s funny, isn’t it) so I can get on the plane first, in order to get OFF the plane ASAP! What I don’t need is another “Luv voucher”. What I need is to be reimbursed for the cost of the “upgrade”, which should not cost a loyal customer a dime. Right now, I’m on yet ANOTHER late flight home. This time...unscheduled maintenance. Oh and THEN 25 MORE MINUTES of sitting on the plane because all the bags had not been loaded. Like I said, I’m down to one airline now. Southwest seems to be rapidly moving toward the same crap service and incompetence that was formally owned by all of the company’s competition. And there isn’t ONE BUSINESS in this country that could treat its customers the way today’s airlines do, and survive. SOUTHWEST...PLEASE TRY TO GET IT TOGETHER. Travel sucks enough the way it is...customer service (in almost all businesses) is basically nonexistent, and incompetence is seriously overtaking any hint of pride in the workforce.
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