So. No. This isn't a joke but a serious question. When did this airline turn into a hot steaming pile of junk- a shadow of its former self? Im old enough to remember when you could literally pick up the phone, dial the 800 number, and you would get a human being to answer the phone. That was what I absolutely loved about the airline - the personal touch. The fact that it was a Texas thing that felt like Texas, whether you picked up the phone to call to make a change, check on a flight...whatever. When did this all change? Was it gradual or was it all of a sudden? As I'm sitting here on a *no kidding* SIXTY THREE MINUTE ESTIMATED HOLD TIME (no option to leave a number for call back, too, so, thanks for that), I've placed my entire life on hold so as to communicate with a human being at what was once a place I could call and speak to someone if not immediately, but soon thereafter. Ive put my life on hold long enough to research SWA's board of director's salaries (over $20million for the top positions), Googling "Why does SWA suck so bad" (and read a bunch of similar complaints, btw), found this board, logged on, created an account, everything. All while waiting to talk to a human being and the song "Someone that I used to know" mentally replacing the annoying as heck Muzak soundtrack that narrates my hold time. HOLY CRAP YOU GUYS JUST DISCONNECTED ME. NO FREAKING LIE. IVE BEEN WAITING 35 minutes AND YOU JUST HUNG UP ON ME.
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