Southwest Airlines Community

@gsking wrote: @jksobonya wrote: Use the "Contact Us" link below and tell Southwest directly.    As a side note - does Southwest do red eye flights? Now that I'm thinking about it, I've never seen red eyes as an option on any flights that I take to/from PHL.    --Jessica No they don't.   You rarely see one leave after 9pm or arrive after midnight.    The longest direct flight I've seen is Vegas to FLL.   We had PHL > LAS and back nonstop up until 2019, then they eliminated the nonstop route and 1-2 stops is now the norm. *However* I am starting to have hope it will come back - on future itineraries there are now options for one stop, no plane change. I haven't been able to book something like that in years, so I am hoping an actual nonstop is next!   Plenty of Vegas flights coming back to Philly arrive after midnight though. 😶 My next trip in a few weeks, I leave Vegas at 2:25PM and get back at 12:30 with a stop in DEN. At least it's a Saturday so I don't have to work the next day ... I've had to do that one too many times, lol.   --Jessica ... View more

Here is my case. I had some duplicate booking between Hawaii and Bay area ( to allow for travel flexibility) , the auto cancellation system would kick in at 1 AM CST every night and would randomly cancel either my companion ticket or my ticket jeopardizing my plans. Once it auto cancels tickets on Companion pass it's hard for a user to make any change via app/website, so your only hope is Customer service.   Details on Auto Cancellation : https://community.southwest.com/t5/Travel-Policies/Auto-Cancellation-Rules-What-is-the-system-looking-for-with/m-p/88707#M6992   https://community.southwest.com/t5/Travel-Policies/Auto-cancel-reservations/td-p/54220   I tried reaching the Call Center several times in the last 3 days via Social Media DM's , Case Tickets, and also over phone. No replies and the phone never gets connected. Last night it was more than 150 mins yet no reply.    Finally in one of the community discussion got to know about chat option via the App and used it this morning. https://community.southwest.com/t5/Knowledge-Base/How-to-Use-the-Mobile-App-Chat-Feature/ta-p/110127   Took about 12 mins to get a Representative ( #7 in line)  and the Chat Rep was pretty good. Solved all my queries and cancellation requests in 5 mins straight. ( only downside is that you need your RR No and Confirmation codes written down or on system) . So I would suggest chat is better option when available compared to all other platforms reaching the customer service. ... View more