@get1rink Hopefully you realize you jumped onto an old thread that is completely unrelated to your complaint. Southwest Vacations is not a part of Southwest Airlines, they are actually owned and operated by Apple Vacations. This is mentioned frequently here in the Community and it's also mentioned that their customer service is not very good. Personally, I would not do business with them, I would book my flights with Southwest Airlines and take care of everything else separately. You may have valid complaints, but they have nothing to do with Southwest Airlines and its CEO.
... View more