Southwest Airlines Community

Once again Southwest ruined a vacation   I have TSA precheck and CLEAR.  I have a companion pass for my wife and am A-List Priority.   After the first time Southwest ruined a trip, I contacted Customer Service and then Homeland Security.  Neither found any issues with my credentials.  But they issued me a redress number to help avoid this type of thing in the future.   I was born in US and have lived in the US my entire life. I am an elected official in a U.S. city. But for the second time in less than 12 months Southwest has “randomly” selected me for secondary screening, prevented me from checking in online, cancelled my TSA pre-check for the entire trip, and pulled me out of the queue to board a plane.  Neither time finding any reason for delaying me.   I was a math major in college so I know mathematically it is near impossible for this to be random.  Have taken the same trip in between these two Southwest flights, but flew American Airlines with absolutely no issues.   To ice the cake Southwest also pulled my checked bag causing me to wait until carousel was clear. When I went to baggage services was greeted by an associate obviously having an equally bad day or just looking for opportunities to be offended.  They provided no update on baggage tracking that the bag was pulled and do not even attempt to notify a traveler that their bag will not be on the carousel.   Called customer service again and a very kind associate could find no reason for this and even had IT involved to see if they could determine causes but nothing.   Southwest apparently has my profile targeted.  Won’t give you the chance to ruin another vacation.   ... View more