Like many others this past weekend, my flight was cancelled deep into the wee hours. In my case, I was automatically rebooked on a 6am flight, which was an impossibility for me practically speaking. To rebook on a similar flight the next day (note: seats WERE open), I had the privilege of paying about another $60 (and of course the money I’d paid to get into an earlier boarding group was simply just pocketed by SWA.). I’m sure many others aren’t happy with SWA’s antics of late either. for me however, the icing on the cake was the flurry of SWA emails that came on the day of the rescheduled flight, and the day after, pushing sales for future flights. Seriously, why advertise for more travelers when they can’t even handle the ones they already have? I think the company is in disarray these days. The ads strike me as an “in your face” message that all but screams that passengers really no longer matter to Southwest: only money. Comedians could have a field day with SWA these days. mo
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