If Southwest cancelled your flight you are entitled to a full $1200 refund. The $200 voucher was to provide some compensation for your trouble. Check into your Southwest account, and look at your travel funds. I'll make you a bet it is there. You'll have to tell the airline you want a refund. It is not automatic. If 4 people were traveling, each of them will have a travel fund. Edit Add: WAIT maybe I misunderstood Are you saying that after making the change you were charged an additional $1200 plus whatever the cost of the original ticket was? If Southwest cancelled the flight, you were entitled to a NO CHARGE to any open seat, or any flight between the same cities as the original routing.
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