The only "excuse" you list for your irregular operations is weather. You should give your customers more credit than that. When our plane lands at an airport with clear skies, and has to wait for 40 minutes to be marshalled into an empty gate, that is not due to weather. Then, to add insult to injury, when we then wait in baggage claim over an hour for our bags to be placed on the carousel, that's not due to weather either. Both are clearly due to undermanning on your ramp. Did SWA just up it's minimum wage to $15/hour due to weather? Or was it possibly due to retention and hiring problems, that, by the way, are the case with companies throughout the country. SWA has obviously dramatically increased it's flight schedule this summer. What has not seemed to happen is a corresponding increase in manning, from the ramp, to the passanger cabin, and to the flight deck. Other major airlines have been upfront in stating that they are currently undermanned and are working to correct the situation. It would go a long way in restoring your customer's confidence in flying SWA if you would do the same.
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